Terms of Service

“LoadOut,” “we,” “us,” and “our” refer to the operator of the LoadOut Operations service. “Customer” means the business or organization that creates or controls a LoadOut workspace. “User” means an individual authorized to access that workspace. “Customer Data” means information, files, and other content submitted to or generated through a workspace by or for Customer.

These Terms, the Privacy Policy, any checkout disclosures, and any written order or other terms expressly accepted by LoadOut form the agreement. If a written order conflicts with these Terms, the written order controls only for the conflicting subject matter.

LoadOut is offered for business and professional use. A person accepting these Terms for an organization represents that they have authority to bind that organization. Users must be legally able to enter into this agreement.

Users must provide accurate information, use an email address they are authorized to use, and keep their authentication methods secure. Accounts may not be shared. A workspace administrator controls invitations, roles, permissions, and removal of Users within the workspace.

Customer is responsible for its Users, for promptly removing access when it is no longer appropriate, and for activity performed through its workspace except to the extent caused by LoadOut’s breach of this agreement. Users must notify us promptly if they suspect unauthorized access. Optional authenticator-based two-factor authentication is available and should be enabled for sensitive accounts.

During the applicable subscription term, LoadOut grants Customer a limited, non-exclusive, non-transferable, revocable right for its authorized Users to access and use the service for Customer’s internal business operations, subject to the selected plan and this agreement.

Plan limits may apply to members, locations, vehicles, inventory, events, evidence storage, and other capacity. Customer may not evade those limits or resell, sublicense, timeshare, or provide the service as a service bureau unless LoadOut agrees in writing.

LoadOut may improve, replace, or discontinue features. We will use commercially reasonable efforts to provide advance notice if a material change substantially reduces the core functionality of a paid plan during its current term.

Customer and Users must not:

• use LoadOut unlawfully, deceptively, or to violate another person’s rights;
• upload malicious code or content that is unlawful, infringing, or not reasonably related to legitimate operations;
• probe, scan, or test the service for vulnerabilities without our prior authorization, except under the responsible disclosure guidance on our Security page;
• bypass authentication, access controls, plan enforcement, usage limits, or technical restrictions;
• interfere with the service, other customers, or connected systems, including through denial-of-service activity or automated traffic that creates unreasonable load;
• access another customer’s data or use credentials that do not belong to the User;
• reverse engineer or attempt to derive source code except where that restriction is prohibited by law; or
• use the service to develop a competing product through systematic copying of protected interfaces, content, or non-public behavior.

Customer retains its rights in Customer Data. Customer grants LoadOut a limited right to host, copy, transmit, display, and process Customer Data only as needed to provide, secure, maintain, support, and improve the service; comply with law; and carry out Customer’s documented instructions.

Customer is responsible for the accuracy, quality, legality, and collection of Customer Data and for providing notices or obtaining permissions required to submit it. This includes customer contact information, employee or contractor information, event details, photographs, and other evidence uploaded to a workspace.

LoadOut supports operational workflows but does not independently verify physical inventory, vehicle condition, safety, regulatory compliance, or whether an event is ready to dispatch. Customer remains responsible for business, safety, employment, and logistics decisions and for maintaining any records required by law.

The checkout screen identifies the selected plan, exact amount, currency, billing interval, and any applicable trial or promotion before purchase. By submitting payment, Customer authorizes Stripe and LoadOut to charge the payment method on file at the start of each subscription period, including applicable taxes.

A workspace owner may cancel automatic renewal online at any time by opening Plan & billing in LoadOut and selecting the billing-management option, which opens the Stripe customer portal. Cancellation takes effect at the end of the already-paid subscription period, and the workspace retains its paid plan through that date unless otherwise disclosed at cancellation. Deleting a User, ceasing use, or removing a payment method does not by itself cancel a subscription.

We may change prices for a future renewal period by providing notice before the new price takes effect. If Customer does not agree, Customer must cancel before renewal. Plan upgrades, downgrades, trial conversions, credits, or prorations are applied only as displayed at checkout or in the Stripe portal.

Customer must maintain a valid payment method and authorizes retry of failed charges. If payment is overdue, we may limit paid features, reduce the workspace to available free-plan capacity, or suspend access after reasonable notice, subject to applicable law. A plan is activated or changed only after payment status is verified through our billing systems.

Prices do not include sales, use, value-added, withholding, or similar taxes unless checkout says otherwise. Customer is responsible for taxes associated with its purchase other than taxes based on LoadOut’s net income. Customer must provide accurate billing and tax information.

Payments are non-refundable and non-creditable, and partial subscription periods are not refunded, except where checkout expressly states otherwise or applicable law requires it. Nothing in these Terms limits a non-waivable cancellation or refund right.

LoadOut relies on third-party infrastructure and services, including Cloudflare for application delivery, identity controls, and data infrastructure, and Stripe for billing. Third-party services may be governed by their own terms and privacy practices. We are responsible for selecting and managing our service providers as described in the Privacy Policy, but we do not control third-party services Customer independently connects to or uses outside LoadOut.

Each party may receive non-public information that is identified as confidential or that reasonably should be understood to be confidential. The receiving party will use that information only to perform or exercise rights under this agreement and will protect it using at least reasonable care. It may disclose confidential information only to personnel and service providers who need it and are bound by confidentiality obligations.

Confidential information does not include information that the receiving party can document was lawfully known without restriction, becomes public without breach, is received lawfully from another source without a duty of confidentiality, or is independently developed. A party may disclose information when legally required if it gives notice when permitted and reasonably assists with protective measures.

We maintain administrative and technical safeguards designed to protect the service and Customer Data. No system can be guaranteed completely secure. Customer must use the available security controls and promptly report suspected incidents. Additional information appears in our Security overview and Privacy Policy.

When LoadOut processes personal information in Customer Data on Customer’s behalf, Customer acts as controller or business and LoadOut acts as processor or service provider, as those terms are defined by applicable privacy law.

LoadOut and its licensors retain all rights in the service, software, designs, documentation, trademarks, and related technology, including improvements and derivative works. Except for the limited service right in these Terms, no rights are granted by implication.

If Customer or a User provides suggestions or feedback, LoadOut may use it without restriction or obligation, provided we do not identify the source publicly without permission. Feedback does not transfer ownership of Customer Data.

We may suspend or restrict access when reasonably necessary to address a security risk, prevent harm, comply with law, respond to nonpayment, or stop a material violation of these Terms. When practicable, we will give notice and an opportunity to cure and will limit the suspension to the affected access or functionality.

Either party may terminate this agreement for a material breach that is not cured within thirty days after written notice, or sooner if the breach cannot reasonably be cured. LoadOut may terminate a free workspace after reasonable notice, including for prolonged inactivity. Customer may stop using a free workspace at any time.

On termination or expiration, access ends except as expressly provided for the remainder of a paid period. Upon a verified request, we will provide reasonable assistance to export or delete Customer Data where the service supports it, subject to legal retention, security, and backup limitations. Provisions that by their nature should survive will survive, including payment obligations, confidentiality, intellectual property, disclaimers, liability limits, and indemnity.

We warrant that we will provide the paid service with reasonable skill and care. Customer’s exclusive remedy for a breach of this warranty is for LoadOut to use reasonable efforts to correct the affected service or, if we cannot do so, to terminate the affected paid subscription and refund prepaid fees for the unused portion.

Except for that express warranty and to the maximum extent permitted by law, the service is provided “as is” and “as available.” LoadOut disclaims implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and warranties arising from course of dealing or usage of trade. We do not warrant uninterrupted or error-free operation, that all data loss can be prevented, or that LoadOut will satisfy every regulatory or business requirement. Non-waivable statutory warranties remain unaffected.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, business, opportunities, goodwill, or anticipated savings, even if advised that such damages were possible.

To the maximum extent permitted by law, each party’s total aggregate liability arising out of or related to the service and this agreement will not exceed the fees Customer paid or was required to pay for the service during the twelve months immediately before the event giving rise to liability.

These exclusions and limits do not apply to Customer’s payment obligations; a party’s fraud, willful misconduct, or violation of the other party’s intellectual property rights; Customer’s indemnity obligations; or liability that cannot lawfully be limited. The limitations apply collectively to all claims and regardless of the legal theory.

Customer will defend and indemnify LoadOut and its personnel from third-party claims, damages, and reasonable costs arising from Customer Data, Customer’s unlawful use of the service, Customer’s violation of Sections 2 through 5, or Customer’s violation of a third party’s rights. This obligation does not apply to the extent a claim was caused by LoadOut’s breach of this agreement, negligence, or willful misconduct.

LoadOut will give prompt notice of an indemnified claim, allow Customer to control its defense and settlement, and provide reasonable cooperation at Customer’s expense. Customer may not settle a claim in a way that admits fault by or imposes an obligation on LoadOut without our written consent, which will not be unreasonably withheld.

We may update these Terms to reflect service changes, legal requirements, or risk-management needs. We will post the revised version with a new effective date. If a change materially reduces a Customer’s rights during a paid term, we will provide reasonable advance notice through the service or the account email. Continued use after the change takes effect constitutes acceptance where permitted by law. If Customer does not agree, it must stop using the service and cancel before the next renewal.

Neither party is liable for delay or failure caused by events beyond its reasonable control. Customer may not assign this agreement without our written consent, except in connection with a merger, reorganization, or sale of substantially all relevant assets if the assignee agrees to these Terms. LoadOut may assign the agreement in connection with a corporate reorganization or transfer of the service.

These Terms are the entire agreement about the service and replace prior discussions on that subject. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be modified to the minimum extent needed and the rest remains effective. Headings are for convenience. Electronic notices and records may be used.

Questions, cancellation assistance, or legal notices may be sent to support@loadoutoperations.com. Please identify the workspace and the nature of the request.